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Cannot close the Scrollbox Form on Mobile Devices
Cannot close the Scrollbox Form on Mobile Devices
Liz Gannes avatar
Written by Liz Gannes
Updated over a week ago

This usually is the case with a form design where there are multiple fields, images, and detailed text added to the form.

To fix this issue you need to have a mobile-friendly version of this form with a compact design.

The display device for each form can be selected in the Behavior step. So you can have a detailed version designed for desktop devices and a compact one for mobile devices.

Follow the easy steps mentioned below to resolve the issue.

Step 1: Duplicate your existing form.

Step 2: Navigate to the Behavior step in the original form. Expand the Display Rules in the left menu panel. De-select the Tablet, and Mobile options.

Note: Make appropriate changes to the mobile-friendly version by adjusting the image size, having fewer fields added to the form, or changing the text of the form to make it more compact in nature.

You can rename different versions of your forms for your reference as well.

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