Why is the form not showing up?
Liz Gannes avatar
Written by Liz Gannes
Updated over a week ago

We use cookies to determine if a visitor has seen your form. Once a user has seen the form and subscribed, until this cookie expires they will not be able to see the form again. This is to prevent your visitors from being annoyed by something they have already seen and closed (or subscribed). If the form was closed manually, it will appear for the same user after the number of days set in Frequency in the Behavior step has passed.

How Do I Test My Forms?

We strongly recommend using Google Chrome's Incognito mode or Safari/Firefox's Private Browsing mode to test the forms on your website if they aren't showing up in normal mode. This makes you appear as a new user to the website. It is more effective than clearing your cache and removing your cookies.
If you are having issues with testing your forms, that is most likely why.

This tutorial applies to popup / popover, scroll box and top bar forms.

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